Q1. Is technical support available after receiving the product?
A: Yes, we provide 24 hours online service for free to assist with any technical inquiries.
Q2. Do you provide CE and other documents for customs clearance?
A: Yes, we provide CE documents. After shipment, we will send you the Packing List, Commercial Invoice, and Sales Contract for customs clearance.
Q3. How can I arrange a factory visit?
A: Please provide your contact details, and we will coordinate a detailed arrangement based on your schedule.
Q4. What is the policy for parts experiencing issues during the warranty period?
A: We will send replacement parts free of charge during the warranty period. This excludes consumable parts and damage caused by misuse.
Q5. What is the typical delivery timeframe?
A: Common products can be delivered within 3 to 10 working days.
Q6. Can technical answers be provided quickly?
A: Yes, we pride ourselves on providing quick technical answers and shorter after-sales response times, typically within 12 hours.
Aero Glass
